Terms of Service

By placing an order on missmybestfriend.com, you agree to the following terms.

What You're Ordering

Miss My Best Friend creates personalized pet tribute videos using your pet's actual photos — transformed into cinematic motion video set to an original song written just for them, using the most advanced creative technology available. Each video is a unique digital product built entirely from the information and pet-only photos you provide. Video quality is dependent on the quality of images provided by the customer. Miss My Best Friend is not responsible for poor video output resulting from low-resolution, blurry, or poorly lit photos. No refunds or remakes will be issued due to image quality.

Delivery

Your completed tribute video will be delivered to the email address you provide within 5 hours for Standard orders, or 3 hours for Premium orders of your order submission.

How You Can Use Your Video

Your tribute video is yours to keep and share. You may download it, post it on Instagram, TikTok, Facebook, YouTube, or any other platform, and share it however you choose.

Refund Policy

Because each video is a custom digital product created specifically for your pet, all sales are final. We do not offer refunds or revisions based on creative preference. Each video is built entirely from the photos and information you submit — please review your order carefully before submitting. If you experience a technical issue — a broken link, a file that won't play, or a missing delivery email — contact us within 24 hours at hello@missmybestfriend.comcopy and we will redo your video at no charge. Technical redos are the only exception to our no-refund policy.

Your Photos

By submitting photos, you confirm you are the owner of or have rights to those images. MissMyBestFriend.com uses your photos solely to produce your tribute video and does not retain, sell, or redistribute them.

Limitation of Liability

MissMyBestFriend.com is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid for your order.

Changes to These Terms

We may update these terms at any time. Continued use of the site after changes constitutes acceptance.

Contact

hello@missmybestfriend.comcopy